Hosted, on-premise or cloud-based Meter Data Management (MDM) system integrates utilities Advanced Metering Infrastructure (AMI) with their daily processes like billing, contract management and customer service. It allows utilities to get the most out of their smart metering investment.
Meter Data Management Analysis & Analytics
"We didn't spend millions of dollars on an AMI system to only send the member a bill."
uCentra™ Meter Data Management has built-in suite of solutions that deliver utility-focused analytics to provide actionable insight to solve unique utility business problems.
Identifying issues with your AMI network can be a daunting task with the large volume of data coming back from smart meters. Understanding where and why these problems are occurring is key to improving performance and ensuring AMI reliability. We analyze AMI performance statistics to identify invalid meter reads. This can help utilities diagnose and correct problems to improve metering performance.
Data analysis is important for utility revenue protection. uCentra™ helps identify and locate non-technical losses caused by meter tamping or equipment problems. It checks for negative consumption to identify meters with potential theft. It also analyzes meters that have consumption on inactive accounts, and meters without consumption on active accounts where consumption is expected.
Smart meters can generate hundreds of different types of meter events such as blinks, tampers, outages, hot-socket, low battery alarm, and power quality events -- just to name a few. uCentra™ Meter Data Management system consumes event data and transforms it into actionable intelligence. This helps to improve operational efficiencies and deliver enhanced levels of customer service.
uCentra™ provides load profiles for both individual customers and customer groups, which can help utilities design rate plans and demand response programs. Customer Service Representatives can quickly reference the same charts and graphs their customers see on the web portal, helping them quickly resolve customer problems. Helping your customers understand their usage pattern and the impact of weather is key to providing enhanced customer service.
Voltage Analysis can identify the location and frequency of voltage exceptions and provides reports, alarms and events from the data collected. Voltage profiles can be plotted for both single and poly-phase meters. It can be used to monitor bellwether meters for end-of-line or conservation voltage reduction applications. It can also be used to identify phase imbalance on transformer-rated meters, helping utilities protect against lost revenue.
Transformer Load Analysis
The distribution transformer is one of the most important pieces of equipment in the electric network. A transformer failure results in an immediate outage, and it can be expensive for both the utility and the customer. uCentra™ uses sophisticated software algorithms to solve this problem by calculating the transformer load to generate load profiles. It identifies overloaded transformers that might result in failure, and underloaded transformers for better asset utilization.
Line Loss Analysis
Identifying where technical losses are occurring in the electrical distribution network can be challenging. uCentra™ provides a comprehensive view of losses, systematically reconciling wholesale purchases with power sales down to the substation, feeder and phase. It can be used to identify where losses are occurring and where operational corrections can be made. This helps to recover lost revenue and increase the efficiency of the distribution system. A small percentage reduction in technical losses can help avoid future rate increases or the need for additional generation resources.
Water Loss Analysis
Water conservation is a serious consideration for utilities and end-use customers. uCentra™ Meter Data Management system can facilitate conservation of unaccounted-for water loss by systematically reconciling plant water production with metered water delivery. Utilities can enable customer segmentation to help enforce mandated watering days and encourage customers to self-initiate conservation with budget alerts through their customer portal. Most importantly, utilities can notify customers of a possible on-premise leak through continuous consumption analysis.
Smart meters can provide outage and last gasp events that can be used for improving outage management. uCentra™ Meter Data Management system analyzes meter outage events, plotting location and outage duration. It brokers the outage data so that during large outages the outage management system is not overwhelmed. uCentra™ reconciles the meter outage data with the outage management system to ensure the customer account information is correct. Timely and accurate outage detection leads to improved power system reliability indices such as SAIDI, CAIDI, etc.
Meter Data Management Features
Utility Portal is a user-friendly interface for accessing all customer account, billing and metering information. Users can review daily consumption charts and graphs, as well as perform connect/disconnect on the meter. It provides a centralized view of all relevant account information.
CentraVU™ Customer Engagement (CE) portal allows customers to track their usage patterns more closely, review historical usage, review the effects of temperature on their utility costs, manage online budgets and gain much needed control over their ultimate cost for these services. Mobile friendly!
Allows you to quickly group and apportion energy consumption from a number of meters, and supports multiple aggregation methods for water, gas and electric meters; transformer, feeder, substation, hierarchical, rate class, zip code, etc.… Auto-redefines daily for added or removed meters. Allows for Microgrid allocation.
Validation, Editing and Estimation
uCentra™ processes interval data and applies precise Validation, Editing and Estimation standards to fill in gaps and missing reads to resolve data exceptions. It supports custom VEE rules and multiple rule-set combinations. It verifies missing intervals with outage history and verifies disconnect status for interval data validation.
Messaging & Alerts
Receive predefined alerts, messages and exceptions as they occur via email and/or SMS text messaging. Subscription based, so you receive information when and where you need it. Receive near real time notifications of meter events, analytic events, workflow exceptions and system status. Schedule reports to be delivered daily, weekly or monthly via email.
Help customers resolve usage issues and understand their usage patterns. Engineers can analyze operational data on the fly for different system configurations. Generate graphs of information to be viewed by specified date range and billing cycle. Graphs can be generated for billing history usage, virtual meters, interval readings and SCADA historian load profile data presentation.
Dashboards provide a central location for users to access, interact and analyze up-to-date information so they can make smarter, data-driven decisions. Dashboards can be configured and saved for individual users to help you gain valuable insight and drive quick and accurate decision making.
Import, alignment, storing and presentment of weather data provided by a third-party data source is key to understanding customer resource consumption. Weather data, high-low-average is aligned and displayed in the various charts/graphs when users view customer consumption data.
Increase customer satisfaction with prepay services. uCentra™ brokers controls to third-party Prepay Systems. Relieves the need for bill production, reminder notices, postage and admin cost. Provides regular update of billing determinate to support prepay billing.
Power Billing is a billing determinant generator for large complex power billing customers. It is designed to augment, not replace, the existing CIS capabilities by providing the billing determinants (rates to be billed) for unusual rate structures typically associated with large power customers where the usual CIS rating capabilities do not adequately meet those needs.
Meter Exchange provides management and tracking of all field exchange data file management activities. The module supports processing, auditing and tracking all data and data file exchanges between field service technicians and back-office systems.